Microsoft Multifactor Authentication is the way to protect your login information by having a second authentication method beyond your username and password. This helps prevent your account from being hacked because of the extra layer of security needed to access your account. In some cases, you may get a new phone and lose your way to authenticate if you use just the Microsoft Authenticator App. You can add multiple sign-in options to avoid this being an issue.
Go to: https://mysignins.microsoft.com/security-info to create your multiple sign-ins.
1. Log in with your Arapahoe email and myACC password.
2. Authenticate with your original authentication method via the app or phone number.
4. You can either click Yes or No to stay signed in.
a. If you are on a public computer, make sure to say No to this.
5. Under Security Info, you will see your current sign-in methods.
6. Click Add Method.
7. You can select either of these options. The best options are the phone and email.
a. We recommend doing both to have multiple ways to authenticate in case one of your other authentication methods doesn't work.
b. The phone option is the preferred method.
1. Select the Phone option.
2. Enter the phone number.
3. Select either the Call or Text method.
4. Click Next.
5. Enter the code or press the # key in the call.
6. Now, your phone number is a one of your ways to authenticate.
1. Select the Email option.
2. Enter the Email.
a. This has to be a personal email. It cannot be your Arapahoe email.
3. Click Next.
4. You will be sent a code.
5. Enter the code.
6. Click Next.
7. Now, your email is part of your authentication methods.
Alternate Sign-In Method
1. At the Approve Sign-In, click I can't use my Microsoft Authenticator App right now.
2. Select your other method i.e. Text.
3. It will send you a code.
4. Click Verify.
5. Now, you are authenticated.
Once you have your options, you will see them listed in the Security Info.
You can edit them or delete them.
Any questions? Contact the ACC IT Helpdesk at 303-797-5900 or email email@example.com for further assistance.