If you are receiving the "Device not accessible, Contact your system administrator" when trying to access a call queue, please attempt the following in order:
- Clear the cache of the browser you are using: How to clear cache
- Make sure that WebEx is not logged on any other device.
- Log out of Finesse and WebEx.
- Restart your PC and/or sign out of Citrix.
- Log into WebEx.
- Wait a couple of minutes for WebEx to load.
- Log into Finesse.
You should now be connected.
Any questions? Contact the ACC IT Helpdesk at 303-797-5900 or email email@example.com for further assistance.