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Home > Troubleshooting Guides > Finesse error "Device not accessible, Contact your system administrator" solved
Finesse error "Device not accessible, Contact your system administrator" solved
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If you are receiving the "Device not accessible, Contact your system administrator" when trying to access a call queue, please attempt the following in order:

 

  1. Clear the cache of the browser you are using:  How to clear cache
  2. Make sure that WebEx is not logged on any other device.
  3. Log out of Finesse and WebEx.
  4. Restart your PC and/or sign out of Citrix.
  5. Log into WebEx.
  6. Wait a couple of minutes for WebEx to load.
  7. Log into Finesse.

You should now be connected.

 

Any questions? Contact the ACC IT Helpdesk at 303-797-5900 or email helpdesk@arapahoe.edu for further assistance.

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